Preparing for Your ISO PPC Survey: Documentation Essentials
Kyle Biles & Seth Vaughn
Friday, June 12, 2026
1:00 PM – 2:30 PM
This course provides fire service leaders, administrative staff, and municipal officials with the knowledge and tools needed to effectively prepare for an Insurance Services Office (ISO) Public Protection Classification (PPC) survey. Participants will develop a clear understanding of the ISO PPC program and its impact on their communities, along with the specific documentation ISO requires during an evaluation. The course will explain how to organize records for review and present information in a way that accurately reflects a department’s operational capabilities.
Instruction will cover key documentation areas including training, staffing, response records, apparatus, water supply, and communications. Participants will learn best practices for compiling and maintaining accurate records, identify common documentation gaps and strategies to avoid them, and gain practical tips for streamlining the survey process while maximizing their department’s PPC score. The course concludes with guidance that enables participants to confidently prepare, organize, and present the documentation necessary for a successful ISO PPC evaluation.
The session will be delivered as an interactive presentation featuring real-world examples.
Seth Vaughn
Seth is a Sr. Field Representative in the Community Hazard Mitigation Services division of the Insurance Services Office. Seth began his career with ISO in 2001. Prior to joining ISO he served both as a volunteer and career firefighter, and is currently a volunteer firefighter and NREMT with Pelham Batesville FD in Greenville and Spartanburg Co. SC. Seth has had the opportunity to serve on multiple special projects and assignments with ISO including working with the alternative water team and mentoring team. These teams have been vital in developing ISO standards across the country and training and mentoring other field representatives across the country for employee development as well as consistency of the PPC grading process.
Kyle Biles
Kyle Biles is a recently promoted ISO PPC Manager in Community Hazard Mitigation. With over 18 years as a senior field representative, he has conducted PPC surveys across the Southeast, honing his expertise in evaluating communities by applying the Fire Suppression Rating Schedule.
